Refund policy

Cancellations

Cancellations are welcome within 24 hours of purchase.

Damages and issues

We are so sorry if it happened.All the items we shipped are in new condition. Therefore within 20 calendar days on receipt of delivery.Please inspect your order and contact us immediately if the item is defective, damaged, so that we can evaluate the issue and make it right.

Return or Refund

Lucky scoops are final sale – no refunds or returns unless it's damaged.

We will notify you of the approval or rejection of your refund.We will refund to your original payment method.

Every item returned is carefully received, examined, and shipped back to us with significant time and costs involved. So we do not provide return label or pre-paid postage for returns.

Once the item is received in our facility, please allow up to 5 business days for an email confirmation of the refund status or credit process.

Products Eligible for Refund or Return Must Be:

Must be returned by customer & received by LottieGifts within 20 calendar days of original receipt of delivery to customer
All items include freebies in original condition
Tags attached (NOT Removed or Cut and Reattached)
In its original box, wrapping etc.