Política de reembolso

Due to the blind box nature of our products, we do not offer refunds, returns or exchanges for personal preference reasons.

However, we take full responsibility for the items inside your package. If any products arrive damaged during shipping, please send clear photos and videos of the damage to our official email LottieSelected@gmail.com 

We will resolve your claim within 24 hours. You don’t need to ship the damaged items back—we’ll send you a replacement free of charge.

Payment Failed Solutions

📋 Extra Helpful Tips First

💡We recommend using the Chrome browser for checkout. Paying directly through PayPal also delivers a much smoother, more reliable experience. If you’re paying with a credit or debit card and run into payment errors, switching to a different card with available funds will usually resolve the issue.

💡If all the troubleshooting steps below still don’t work, we highly recommend asking a family member or friend with a PayPal account to pay on your behalf.

📋 Common Issues & Solutions

🟢Insufficient Funds or Credit Limit:
If your account balance or credit card limit is too low, add funds to your account or increase your credit limit before attempting payment again.

🟢Incorrect Card & Billing Details:
Double-check your billing address, card number, expiration date, and CVV security code. Re-enter all information accurately and resubmit your payment.

🟢System or Device Compatibility Issues:
Wait 10–20 minutes, then refresh your checkout page. If the problem persists, try placing your order on a different device, or switch to another browser such as Chrome, Safari, or Firefox to complete your purchase.

Feel free to reach out to us anytime if you encounter any payment-related issues.